My.Regional.Community My.Regional.Community


Privacy Policy

Privacy Policy


This privacy policy applies to all Personal Information collected by RARE Partners.

When we refer to "RARE Partners" or "we" or "us", we're referring to Regional and Rural Equity Partners Pty Limited (ABN 46 167 921 968) and any of its associated global subsidiaries.

We recognise the importance of your privacy, and that you have a right to control how your Personal Information is collected and used. We know that providing Personal Information is an act of trust and we take that seriously. Unless you directly give us consent to do otherwise, we will only collect and use your Personal Information as set out below.


Personal Information is information or an opinion (including information or an opinion forming part of a database), whether true or not, and whether recorded in a material form or not, about an individual whose identity is apparent, or can reasonably be ascertained, from the information or opinion.


When you create a campaign on My.Regional.Community, the type of information that we collect from you may include the following: your name, phone number, location, address, e-mail address, organisation name, job position/title, bank account details, business registration number, social security number, IP address, or your cookies.


The main ways we collect Personal Information about you are:

  1. when you create a campaign page and information about you is posted on a our website, either by you or by a third party;

  2. when you make a Contribution to a campaign;

  3. when you log into our website or otherwise submit Personal Information to us;

  4. when you contact our support team;

  5. when you visit or use our website, in which case our system automatically collects information relating to your visit to that website, such as your IP address.

You consent (and must procure that any relevant third party consents) to the use of any Personal Information collected in relation to you (including, without limitation, any Personal Information contained in any Content provided) in accordance with this Privacy Policy.

If you include any personal information about another person in any Content you provide, you must:

  1. provide that person with a copy of this Privacy Policy prior to providing us with that Personal Information; and

  2. where possible, have that person provide us with their Personal Information directly.

In addition, Stipe or our other payment providers may collect Personal Information from you for the purposes of processing your payment (for example, if you make a credit or debit card contribution Stripe will collect and hold your credit or debit card details). For more information about how your Personal Information is collected, held, used and disclosed, you should consult the website and/or privacy policy of Stripe.


In addition, we may collect Personal Information when you have given your consent to another party who holds Personal Information about you to allow us access to that Personal Information.

For example, when you use Stripe to process credit and debit card payments, we may use the information that you provide Stripe.


We may collect, hold, use and disclose your personal information for the following purposes:

  • to enable you to access and use our website, and provide you with a service which you have requested;

  • to operate, protect, improve and optimise our website, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing;

  • for donor or campaigner research purposes to better understand customer behaviour patterns;

  • provide you with a better service experience with content and advertising that is more relevant to your interests;

  • to create an information database and associated content for use as part of our online fundraising platform for community projects;

  • in a change of control event when any of the assets and/or operations of RARE Partners are being transferred to another party; or

  • other purposes described above or otherwise permitted by this policy;

  • it is required or permitted by law (including by relevant privacy laws);

If you do not provide requested information, we may not be able to provide you with access to or full use of sections of the our website.


RARE Partners recognises the trust you place in us when you share your Personal Information. In order to operate the Website and provide its associated services, we may sometimes share your Personal Information with a related entities, service providers, advisers and other entities with whom we have a relationship, in the course of operating the Website. Except as set out in this Privacy Policy, we will not otherwise disclose your Personal Information to other companies without your explicit consent.

Your information will be stored in a secure, firewalled database. As some of our service providers and subsidiaries are located outside of Australia, we may disclose personal information outside of Australia. When you provide your personal information to us, you consent to the disclosure of your information within and outside of Australia and acknowledge that we are not required to ensure that overseas recipients handle that personal information in compliance with Australian Privacy Law. We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.

For clarity, the below lists a number of service providers that we use which may process your Personal Information:

  1. in order to process payments and to transfer funds to Community Ventures, we disclose your payment information to Stripe, who process payments globally;

  2. in order to provide tailored e-mail marketing, we may use Mailchimp and Vero which use Australian and US-based processing;

As a Contributor, when you make a Contribution to a Campaign, you acknowledge and agree that when you agree to make a Contribution to a Community Project, we will disclose any information that you provide on the Contribution form to the

Community Venture. This may include your: name, email address, address, reward choices, date and time of Contribution, and any custom data collected in the Contribution form. This disclosure will occur regardless of whether you choose to remain anonymous on the Community Project page.

While we encourage Community Ventures to follow relevant privacy principles, we are not responsible for how the Community venture uses your Personal Information.


In order to give you the most worthwhile experience of the Website and its associated services as possible, we may use your Personal Information to send you information and product updates about the Website and its associated services. If you do not opt in for promotional and marketing emails, we will not send you advertising information not relating to the Website or its associated services.

We may also contact you at any e-mail or other address which we have collected or obtained in order to contact you about your profile or other Content such as reviews which you have posted on a website.

If you opt in when making a Contribution or when you sign up for updates on a Community Project campaign page, or at a later date, we may also:

  1. provide you with other information about other products, services or social initiatives which you may be interested in;

  2. share your details with a Community Venture to which you have made a Contribution or indicated your interest in, so that they may contact you about the progress of the Community Project and/or future campaigns; and/or

  3. send you details of other parties' products and services, or permit other parties to send you information about products or services which may be of interest to you.

By agreeing to accept a Reward from a Community Venture, you agree that that Community Venture may contact you with information about other products, services or social initiatives which you may be interested in.

If you are receiving promotional or marketing information from us and you do not wish to continue receiving this information, you may remove your name from our list by contacting our Privacy Officer at and asking to be removed from our mailing list. Please allow up to 5 working days for this request to be processed.

If you are receiving promotional information from another party (including a Community Venture) and do not wish to continue receiving this information, you should contact that other party to ask to be removed from their mailing list.


You can request access to the Personal Information we hold about you by making a request to our Privacy Officer via We will provide you with access unless we are legally authorised not to do so.


If at any time you wish to change Personal Information that is inaccurate or out of date or to have your Personal Information deleted, please contact us by e-mailing our Privacy Officer via

We will take all reasonable steps to change or delete information in response to such a request. If there is a reason that we cannot make that change or deletion, we will inform you of that reason.


We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. you should note that the internet is not a secure method of transmitting information and, as such, we are not responsible for the security of any information sent or received over the internet.

Please note that we may use overseas facilities to store, process or back up its information. As a result, we may transfer your Personal Information to our overseas facilities. However, this does not change our commitment to keep your information secure.


Our websites may contain links to websites that are not operated by us and the contact details for many charities and other organisations not associated with us. These linked sites and other organisations are not under our control and we are not responsible for the conduct of those organisations. Before disclosing your Personal Information on any other website or to any other organisation, we advise you to examine the Terms and Conditions / Privacy Policy of those organisations.


If you have any questions about this Privacy Policy or how we deal with your Personal Information, or you think that we have breached an applicable privacy principle or code, you can contact:

Our Privacy Officer via

We will consider and respond to all questions and complaints, and will respond within a reasonable time in writing.


Our commitment to providing the a leading online funding platform for Community engagement projects means that our activities will continue to evolve as we introduce new services and features. As a result, from time to time, our policies will be reviewed and may be revised. We reserve the right to change our Privacy Policy at any time and notify you by posting an updated version on our websites. The amended Privacy Policy will apply between us whether or not we have given you specific notice of any change.

This Privacy Policy was last updated on 1st February 2019